IT that works for you
Started in 2006, KSP Technology is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Regina and Southern Saskatchewan. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on KSP Technology for complete IT services and support:
- Flat Monthly Fee – No Surprises - Budgeting is made easy with our fixed-rate solutions. Services, monitoring and labour are in one, all-inclusive package. Projects are pre-approved by you and completed on-time and within budget to prevent unexpected bills.
- Direct Line to the Help Desk Team - We have a dedicated support line that is answered LIVE from 8:00AM to 5:00PM. We guarantee to have a technician working on resolving a critical problem within 15 minutes. Custom after-hours support is also available.
- Own Data Center – More Secure, Better Managed - We don’t outsource services to other vendors. Because we own our own data center, our solutions are more secure and better managed. Data is stored and backed up in Canada. We have total control of our infrastructure and aren’t subject to the faults and accountability issues of those that use 3rd party vendors.
- Any Device, Any Where, Any Time - With our Managed Desktop Solution, you can work from any device (laptop, tablet, mac book, iPhone, etc) from anywhere in the world that is connected to the internet.
- In-House Help Desk - Instead of an overseas helpdesk or contracting out to another company, our help desk is located in Regina, Saskatchewan.
- Team of Experts at a Fraction of the Cost - We provide all of the benefit of having an in-house technical person at a fraction of the cost. We have a team of knowledgeable experts, who receive regular training, and live and breathe technology. It’s impossible to find a single support person that knows everything about everything and when the cost of salaries, benefits, management, etc are factored in, working with a company like KSP Technology is not only the most efficient, but is a significant cost-savings.
- Go-Live in 5 Transition - Companies often suffer with poor IT because they are terrified of “the switch.” Check out what a few of clients had to say about that - we have perfected the art of onboarding clients. To streamline and minimize interruption, you work closely with an Onboarding Team who guides you through the 5 step process that involves assessing your current situation, building the solution, testing, training users and handing off to the support team. On the go-live date, your team is ready and knows what to expect and our Help Desk team is standing by to assist with any adjustments.
- No-Risk Switch - Try us out for 90 days! If you are not 100% satisfied with the solution, we will give you your monthly fees back.
- “First Class” Support - Remote support ensures that you receive the fastest and most efficient support – our average time per ticket is 20 minutes. While most of our support is provided remotely, onsite service is available. In emergency situations, we can respond province-wide with our on staff Pilot and own commuter aircraft.
- Proprietary Process and Documentation - We have developed, and continue to perfect, a combination of processes, tools, and network systems to ensure maximum uptime, resource efficiency, and cost-effectiveness. Our systematic, proactive approach to IT management prevents problems that result in costly downtime and lost productivity. While monitoring systems and managing alerts is standard practice, we are consistently researching, developing, and testing technologies and business processes to better align technology with your business goals.
- Your Long-term, committed, Business Partner - We have been in business for nearly 15 years and are proud that 95% of those first clients are still with us today. They know that we are constantly improving our technology and processes to provide advanced, yet stable and reliable, solutions. Businesses evolve and we invest in research and development to ensure our solutions are relevant and as adaptive as the clients they support.
- Stress-free, Peace of Mind IT – So You Can Focus On Your Business - Clients free their mind of all things IT (backups, what to do in a disaster, lost data, slow connectivity, downtime, productivity, security, and so much more). Not only is having the stress gone a huge mind-shift, but clients use their time growing their own business and making it more profitable.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, KSP Technology is here to team up with you and your company for expert support.