WE ARE . . .

KSP Technology Inc. is a privately-owned company that provides exceptional IT services and solutions to the business market.  Our company places high importance on excellent customer service, relationship building, and teamwork. We encourage innovative thinking and problem solving which allows us to lead the way in our industry.

YOU HAVE . . .

A passion for helping people use technology better. You enjoy learning and are a proven problem-solver with experience in technology.

RESPONSIBILITIES:

  • Providing accurate and timely responses to client issues
  • Logging incidents and service requests
  • Ensuring all requests are tracked and maintained accurately in the ticket management system
  • Accurately prioritize support requests; identify technical and pre-sales requests that require escalation
  • Identify areas for improvement in processes and procedures – Offer solutions where possible
  • Providing project support and assistance to team members.
  • Providing support for incidents and requests, execute planned projects, and provide ongoing maintenance to server and network environments.
  • Working with the team to implement strategies to increase profitability, productivity and overall client experience.
  • Familiarity the following technologies: Networking including Switches, Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS, Latency, VoIP, QoS, Windows, exchange, vmware, citrix, backup exec, outlook, active directory would be an asset

SKILLS & ABILITIES:

  • Must be fluent in English and able to manage both verbal and written communications in a professional manner.
  • Excellent communication skills with the ability to communicate technical and non-technical information effectively.
  • Able to work independently and within a team based environment
  • Performance and metrics oriented
  • Strong analytical and research skills – troubleshooting and problem solving/finding solutions are skills you need accomplish independently
  • Able to install, troubleshoot, and maintain hardware and software

QUALIFICATIONS:

  • Experience: 1-3 years working in a Technology Support Role, ideally in IT field support and service desk support.
  • Education: Technical and/or Business post-secondary education ie MCSE, MCSA, CCNA, A+, ITIL
  • An equivalent of education and experience is also acceptable
  • Valid class 5 driver’s license and access to own vehicle
  • Clear criminal record check